Even with added opportunities for communication presented by COVID-19, many respondents expressed frustration with understanding customers’ evaluations of their performance. “Sometimes, people don’t know what messages they’re getting (from customers),” remarked one respondent. Another noted, “If you don’t have a good way to understand what they are saying then the feedback is basically useless.”

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Healthcare providers must pay to join an HIE for access to the data housed by it – and no one HIE contains all information for all patients who could be treated by a given provider. Accordingly, if a provider wanted the complete patient data access required for true “interoperability,” then it would have to subscribe to several HIEs at the same time. This represents a prohibitive expense and management task that few healthcare networks can afford.

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What we did: In Spring 2019, New Heights interviewed numerous market participants in the U.S. scrap material recovery and recycling value chains, including material recovery facilities (“MRFs”) and public agencies, as well as several market experts from associations and trade groups. What we found: 1. China’s changing policies have caused severe disruptions in the U.S.…

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