Findings of Our Firm’s 2020 Middle Market Survey

The 2020 New Heights Middle Market Survey on Active Customer Listening is available now as a free download. The 16-page PDF covers several topics, including:

How firms approach understanding their customers' feedback
The impacts of COVID-19 on customer relationships
The efficacy of customer listening efforts
The role of 3rd party consultants in the process

Middle Market Survey

Middle-market survey onesheet v1