2020 Year in Review on the white background

With gratitude for our health – and appreciation for those whose sacrifices have enabled us to maintain some semblance of normalcy in these trying times – the Team at New Heights Research recently took time to reflect on the year that was 2020.

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ACG Cleveland Member Profile Jack Lyden

New Heights Manager Jack Lyden is the subject of an ACG Cleveland member profile. Read about it here. When asked what aspect of his personality contributes the most to his success, Jack replied, “Relentlessness: During my first few years in consulting, there have been many late nights and weekends performing analysis and creating deliverables for…

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New Heights Research

Even with added opportunities for communication presented by COVID-19, many respondents expressed frustration with understanding customers’ evaluations of their performance. “Sometimes, people don’t know what messages they’re getting (from customers),” remarked one respondent. Another noted, “If you don’t have a good way to understand what they are saying then the feedback is basically useless.”

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a stethoscope on a laptop keyboard

Healthcare providers must pay to join an HIE for access to the data housed by it – and no one HIE contains all information for all patients who could be treated by a given provider. Accordingly, if a provider wanted the complete patient data access required for true “interoperability,” then it would have to subscribe to several HIEs at the same time. This represents a prohibitive expense and management task that few healthcare networks can afford.

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Closeup shot of recyclables tied together

What we did: In Spring 2019, New Heights interviewed numerous market participants in the U.S. scrap material recovery and recycling value chains, including material recovery facilities (“MRFs”) and public agencies, as well as several market experts from associations and trade groups. What we found: 1. China’s changing policies have caused severe disruptions in the U.S.…

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