New Heights Customer eXperience Survey Lead generation/prospective customer survey panel optional

Can your company answer these questions?

  • "How well are we meeting our customers' needs?"
  • "How loyal are our customers? Why?
  • "Are we missing sales opportunities?"
  • "How do we rate vs. the competition?"
  • "What should we be doing right now to accelerate growth?"

We can.

What Is It?

  • Phone and web survey initiative 100% administered by New Heights to assess the "voice" of your portfolio co.'s customers.
  • Minimum 5 phone interviews and 25 web surveys.
  • Full PPT presentation, including analysis, insights, and recommendations.
  • Rapidly-deployed and completed in 2-3 weeks.

Why Do It?

  • Deepen your portfolio company's customer relationships.
  • Strengthen your customers' loyalty.
  • Boost your company's sales growth by finding and delivering on unmet needs.
  • Identify and hone your company's competitive advantages.

Why Do It Now?

Now is the time to recession-proof the performance of your portfolio companies by positioning them to strengthen relationships and capitalize on organic growth opportunities.

Why Do It With New Heights?

  • Founded in 2005, New Heights has the expertise to do it right.
  • Benchmark the performance of your company against the proprietary NHR Index, assembled from our 15 years of middlemarket research data.
  • Starting at $10k, the New Heights Customer eXperience Survey is time-efficient, cost-effective, and an incredible value.


  • Lead generation/prospective customer survey panel
  • Market sizing and modeling
  • Survey/interview panel with company's management
  • Survey/interview panel with company's vendors
  • Blind competitor interviews
  • Secondary research deep-dive
Bert Smyers3

Contact Us to Learn More

Bert Smyers

Managing Partner

(216) 523-4295